It is a privilege for Faith in Action to serve your medical transport needs and we hope your experience with our program is always positive. It is through the generosity of volunteers that we are able to provide this service and while we are able to fulfill most requests, our securing a driver is not guaranteed.
ADVANCE NOTICE OF APPOINTMENT: Two Weeks (unless on regular schedule)
If you are unable to provide two week’s notice, we ask that you give us what you can, but be aware that the less notice Faith in Action receives, the less likely we will be able to secure a driver. Please do not make requests less than a week out from your appointment, unless urgent.
CANCELLATION / CHANGE TO APPOINTMENT: Immediate Notification
Our program can ill-afford for a volunteer to make a wasted trip, which happens when we fail to learn of a cancelled appointment. Moreover, a change to an appointment time may require that we find a new driver or that the driver assigned adjust their schedule. So for any changes and/or cancellations, please notify the FIA office as soon as possible (do not convey through volunteer).
INCLEMENT WEATHER POLICY: When weather creates difficult driving conditions (roads covered in snow or ice, dense fog, heavy rain), scheduled transports will be considered on a case-by-case basis. Unless conditions are severe, at which point FIA will cancel all transports, driver preference will be the priority consideration. If an appointment is re-scheduled due to weather, two week notice is waived.
SCOPE OF SERVICE: Medical Transport
The activity for which our program receives funding is medical transport. Any other activity is outside our mission. If you believe you may need a prescription filled after an appointment, please let FIA know ahead of time. While it is a volunteer’s prerogative to help a client beyond FIA services, we ask that you not request more of their time to run errands and that you not request that they pay for anything on your behalf. If you have such needs, our office may be able to direct you to local programs that provide such assistance.
FAITH IN ACTION
Neighbors Helping Neighbors
329 North Cameron Street #200,
Winchester, VA 22601-4805